National Public Safety Telecommunicators Week Recognizes Michigan’s Emergency Telecommunicators

LANSING, MICH. The State 911 Committee gives tribute to Michigan telecommunicators and their vital contributions to public safety. In 1991, the United States Congress designated the second week in April, this year April 9-15, 2017 as National Public Safety Telecommunicators Week. In Michigan, the State 911 Committee is privileged to honor the men and women who serve in this role to protect the citizens of our Great Lakes State.

“This week we are stopping to say thank you,” declared Harriet Miller-Brown, State 911 Administrator. “It is an honor to celebrate these exemplary individuals who demonstrate the highest levels of professional conduct and extraordinary performance. Their dedication and hard work touches the lives of countless people daily.”

In Michigan, 911 centers serve as the primary point for dispatching police, fire, and EMS responses. In addition to answering and dispatching emergency calls, telecommunicators also provide medical pre-arrival instructions; activate weather alerts, towing services, hospitals, road commission, utility, and public works department notifications; handle call-outs for specialized response teams such as search and rescue, activating medical examiners, and hazmat response teams. Telecommunicators receive calls through many various 911 dialing systems including wireless, traditional telephones, Voice Over the Internet Protocol (VoIP), and in some counties, via texts.

Mr. Jeff Troyer, Chair of the State 911 Committee, also commends the accomplishments of 911 telecommunicators across the state and said, “911 is the gateway to emergency services for residents and visitors during their time of need. Our well-trained 911 professionals in the State of Michigan answer this need almost seven million times each year. I commend these individuals for their exemplary service.”

The State 911 Committee was established in accordance with Public Act 79 of 1999. It is a 21 member organization that works together to promote the successful development, implementation, and operation of 911 systems across the State of Michigan

Quick Facts about 911 in Michigan:

  • There are 143 Public Safety Answering Points (PSAPs) in Michigan.
  • According to the 2016 annual report, of the counties and service districts that reported, the telecommunicators in Michigan answered: 6,994,127 calls to 911, 2,814 Texts-to-911, and 7,546,952 calls from non-911 lines.
  • There are approximately 2,089 telecommunicators in Michigan.
  • Michigan is one of thirteen states to have training standards for telecommunicators.
  • In becoming a telecommunicator, individuals first participate in 80 hours of basic and advanced dispatch training within their first 24 months of employment.
  • Michigan designated telecommunicators maintain continuing education requirements by participating in approved courses and accumulating at least 24 continuing education hours every 24 months.
  • Thirty-two (32) counties presently accept Text-to-911 calls which represents 50.24% of the population; many other counties are working toward accepting Text-to-911. For a map of current text-to-911 deployments, please visit the SNC website at under “Current Issues.”

Download original press release

Download original certificate

Press Release: Fatal Traffic Crash, Oregon Township

On Sunday, 04-02-2017 at 7:00 PM, Lapeer County 911 dispatched Lapeer County Sheriff’s Deputies to an injury traffic crash on Oregon Road to the east of Hayes Road in Lapeer (Lapeer County’s Oregon Township).

A 1992 GMC Yukon was traveling east on Oregon Road. The vehicle traveled over the center line and westbound lane before departing the north side of the roadway. The vehicle traveled within the north ditch for approximately 50 feet before striking a tree. The collision type is considered head on.

The driver and only occupant was pronounced deceased on scene. Lapeer City Fire and Rescue extricated the driver from the vehicle. The driver was wearing his seat belt and the vehicle was not equipped with airbags.

The name of the deceased driver is being withheld pending notification.

Oregon Road was closed for approximately 2 ½ hours for investigation and extrication purposes. Lapeer County Sheriff’s Deputies were assisted at the scene by Lapeer City Fire and Rescue and Lapeer County EMS Ambulance Service.

Preliminary, neither excessive speed over the 55 MPH posted limit nor alcohol appear to be contributing factors.

This case remains under investigation by the Lapeer County Sheriff’s Office and Lapeer County Medical Examiner’s Office.

Anyone with information is requested to contact Detective Sgt. Jason Parks at 810-656-1015 or

Release: Monday 04-03-2017 at 12:00 AM. Prepared by-Authority: D/Sgt. Jason Parks

Download original release. Media Release- Lapeer County Fatality on 04-02-2017

2017 Tornado Siren Testing and Skywarn Class

Tornado Siren Testing

This years county-wide tornado siren testing will be conducted on the first Saturday of the month at 1 pm, April through October.

  • April 1, 2017
  • May 6, 2017
  • June 3, 2017
  • July 1, 2017
  • August 5, 2017
  • September 2, 2017
  • October 7, 2017

If there is severe weather occurring at the regular time for the tests, the they will be postponed or canceled until the weather improves.

Skywarn Class

The tornado spotter class will be held at the Pix Theater at 172 W Nepessing Street, Lapeer, MI 48446 on Thursday, April 20, 2017 from 7 pm to 8:30 pm.

The cost is free and no registration is required.

Download the flyer for more information.

2017 Spotter Flyer

To provide and ensure twenty-four hour exemplary Public Safety Communications service for the citizens, communities, and public safety responders of Lapeer County.